OVERVIEW
Lead designer on one of the most important features for managed services is the ability to add entity’s in order to take advantage of the platform’s full capabilities. Once you add an entity (user or computer) new services will appear based on the scanned data.
LANDING PAGE — EMPTY STATE
If no users have been added, this page explains the different ways to add users to the platform. The platform can add users through GPO, Connectors, download Device Agent or install from email.
TASK LAUNCHER — MODAL DIALOG
After the selected method the task launcher modal dialog opens on the overview task (step 1) with descriptive guidance / Video with the steps in order for the process to be successful.
USERS — LIST VIEW
Once the system has been populated the user (IT) can perform services on that entity. View user details, View alerts, redeploy agent (heartbeat), Group users, and Filter alert types. To avoid having too many controls on the page, I added a contextual menu to do tertiary tasks to a profile.
USER DETAIL — PANEL
A user (IT) can quickly view hardware details and evaluate what actions to perform on a device, as well as see associated users assigned to that device. The customer feedback was great since they don’t have to drill down to another level to view all relevant data.
USER INSIGHTS — CHART VIEW
As a short-cut (Inventive), I added another chart panel to quickly see a how many consumers are running the heartbeat app (device agent), or other issues instead of drilling down to another page.
DEVICE AGENT — DEPLOYMENT
Device Management Agent (DMA) is the quickest and easiest way to automatically deploy and configure software applications on end users’ desktops and mobile devices without implementing complicated enterprise software. DMA helps companies of all sizes get up and running on new software applications quickly and makes it easy for an IT admin to remotely deploy and configure those applications without having to touch the device.
DEPLOYMENT PRO — BEFORE / AFTER
The original DeploymentPro agent looked like some type of malware, and the customer drop-off rate was high.
THE DESIGN CHALLENGE
DMA is a universal shell app (C++), I was tasked to redesign the client app and improve the user journey to be more intuitive and user friendly. Trying to push the design… but limited due to apps language created a lot of limitations when working with Dev 1:1.
EYE CANDY
I thought it would be a nice touch to add a little bit of eye-candy (.gif animation only supported) to let the user know the app is running during configuration process, since the process takes time to mirror the email profile on the cloud.
Results — The redesign improved customer satisfaction and the animation reduced the amount of users closing the app.