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Apptentive

CUSTOMER FEEDBACK PLATFORM

Responsible for increasing revenue from new product innovations:

1. Fan Signals – Responsible for the new product innovation known as “Fan Signals”.  The ROI from this unique data proved to be more valuable than Net Promotor Score (NPS).

2. Mobile Web (SDK) – Responsible for a new product (Web/Kiosk) channel to have feature parity with Android and IOS feedback.

3. Executive Reports – Responsible for the new Executive Reports custom tailored for the C-suite. Featuring deeper insights data (cubed analysis) into how customers feel about the brand.

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BitTitan

AUTOMATION SERVICES PLATFORM

Responsible for helping the company pivot by shipping a new platform in one year which helped raise 15mil in funding.

Lead UX designer responsible for overseeing and shipping a multitude of core products to evaluate product market fit.

Responsible for evolving the platform UI looking visually “amateurish” to a modern SaaS platform application.

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Microsoft

WINDOWS (XDR) TEAM – Experience Design Research

+ Lead designer for the launch of the Developer platform to onboard Apps into the WindowsStore Marketplace.

+  Lead designer for WindowsStore App Analytics platform and contributed innovative ideas to help improve the product.

+ Lead designer for Windows live slide-show showcased at company meeting; UX spanned multiple products and form factors.

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Studio Deluxe

RECOMMENDATION

“Geoff is a great web producer for my graphic design studio. I can always trust that he’ll take charge of our projects and expertly lead the development team so I don’t have to worry about it. I rely on his technical advice and capabilities. All the projects we have collaborated on have been executed flawlessly and on budget. We craft our often complicated designs and Geoff implements them pixel perfect for the web.”

Linda Warren – Principal

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BitTitan

RECOMMENDATION

“Geoffrey is a very talented senior UX designer and would be a huge asset to any company, especially those with a focus on enterprise products. At BitTitan, Geoffrey helped our product UI evolve from “amateurish” to professional / on-par with top SaaS solutions. Geoffrey’s key strength is creation of new UX concepts and high-level look-and-feel experience for enterprise products.”

Dominic Pouzin – CTO

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UX Strategy Systems Architect

I bring a customer-first approach to e2e CXD

 

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Hello, I’m passionate about UX to help companies grow and define their futures. Do you need someone who takes a customer-first approach, understands business goals and how to advance them with great design?
By thinking beyond the ordinary, I produce visionary ideas that can make your product a game changer… that’s my mission.

Work